Terms and Policys

Orders
Placing an Order
Orders can be placed 24 hours a day, 7 days a week on www.littlegoldenchild.com web site. On-line ordering is straightforward and convenient; simply click the “Add to Cart” button from any product page on the web site and then follow the instructions.

Telephone orders can be placed 7 days a week by calling 1-602-515-3748). 8am and 6pm, Monday through Friday

Little golden child
32712 n 70th ST
Scottsdale, AZ 85266

Payment and Sales Tax
Little golden child currently accepts credit card payments from Visa, Master Card and American Express. Personal checks, cashier's checks, and wire transfers are also accepted. .

Little golden child is operated in the state of Arizona so we are required to collect a 7.95 % sales tax for any in state purchases, any other state will not be taxed.

Order Status/My Account
If you'd like to check the status of your order, we encourage you to refer to your order confirmation. There you will find the lead time for the items you ordered. Please note that the lead times reflected are approximate, and are for the production time needed to complete your items. Delivery of furniture may require up to three weeks.

International Orders
At this time, Little Golden Child cannot ship items outside the 48 contiguous states. We do, however, encourage customers who live outside the continental US (including Hawaii and Alaska, AFO/FPO addresses, Puerto Rico, and Canada) to consult with a freight forwarding company. Little golden child is happy to ship items to freight forwarding companies within the US that can then ship items to international destinations. Please note that orders sent to freight forwarders must be inspected by the freight forwarder. Little Golden Child liability for damages ends once the items have been signed for by the freight forwarder.

Terms and Conditions
Our artisans' rates and offerings may change from time to time. As a result, prices and availability of items in our collection, including those saved in your My Favorites folder, are subject to change until orders are placed. When placing orders, charges reflected in your Shopping Cart, including merchandise prices, are subject to correction in the event of calculation or printing errors. If a pricing error occurs, Little Golden Child will contact you before proceeding with your order.

Shipping time frames reflected in product descriptions are based on estimates from our artisans. Little Golden Child reserves the right to amend product information and shipping schedules due to artisan delays, changing conditions and product discontinuations. In the event of a shipping delay, Little Golden Child will notify you promptly, and cannot be held responsible for shipping delays beyond estimated delivery times.

While the Little Golden Child team works diligently to review the safety of all products, Little Golden Child cannot be held liable for accidents resulting in personal injury that involve a product purchased on the site. In addition, Little Golden Child is not responsible for copyright, registration or licensing infringement of products sold on the site.

Shipping
Shipping Methods and Charges
Small furniture is typically shipped via ground service with small package carriers such as UPS and FedEx. Items shipped via UPS or FedEx should arrive within 5 to 7 days of the lead time noted on the website. If your UPS or FedEx item arrives damaged, please retain all packaging materials and contact our design consultants at Little within one week of delivery to arrange for a replacement.

Larger furniture requires special consideration in shipping and delivery. Because these items are large and heavy, we must ship them via Standard Delivery with special in-home furniture carriers. As a result, these oversized items incur a Standard Delivery shipping surcharge in addition to the regular shipping charges noted below. Shipping surcharges are noted on an item's product page and in your Shopping Cart.

Furniture shipments generally take 2 – 3 weeks from the time the order leaves the manufacturer. This time is in addition to the lead times indicated on the website.

Furniture that is shipped with an in-home delivery service via Standard Delivery will be placed inside the main threshold of the home. Because of our commitment to exceptional customer service, Little Golden Child also offers Premier Delivery for many oversized items in our collection. Upon delivery, the Premier Delivery carrier will unpack, place these furnishings in the room of your choice and discard the packing materials for you. (Assembly service is not provided.) If Premier Delivery is available for an item, it will be presented as an option on an item's product page. This convenient service is typically an extra $89 per item, above the regular shipping cost and surcharge.

If a furniture carrier is used to ship your item, the carrier will contact you to schedule a delivery time. Deliveries are scheduled within a four-hour window, typically Monday through Friday during normal business hours. If you are unable to meet the delivery driver at your scheduled appointment time, please call in advance to reschedule your delivery. Failure to meet the driver during your scheduled delivery window may result in an additional charge. If delivery cannot be scheduled within 10 days, applicable storage fees will be due and payable upon delivery.

Standard shipping charges are based on the total price of an order and outlined in the chart below. Shipping surcharges for oversized and furniture items are in addition to the costs shown below:


Price of Item
Shipping Cost
Up to $34.99
$6.95

$35 to $49.99
$8.95

$50 to $74.99
$10.95

$75 to $99.99
$12.95

$100 to $149.99
$14.95

$150 to $199.99
$17.95

$200 and Up
9.5% of item price


Please note that free shipping promotions apply only to “standard shipping charges”, based on the chart above.

Free shipping promotions do not include any shipping surcharges on oversized items and on any home delivery surcharges. Freight charges are not included in any free shipping offers.

For more information, please contact a Customer Service Representative at 1-602-515-3748 or @ littlegoldenchild.com.



How to Receive Your Shipment
Please take the time to read the following important information regarding the delivery of your furniture.

Please estimate 2 – 3 weeks for delivery in addition to the lead time stated on the website. The freight company will contact you to arrange a delivery appointment (Monday – Friday) once the shipment has arrived in your local area. Please note that the shippers are not Little Golden Child employees; they are independent contractors.

Little Golden child takes great pride in packaging our products, Unfortunately, pieces are occasionally damaged during shipping. Should this happen during your delivery, here are some helpful suggestions to protect your investment:

You must be present to receive, inspect and sign for your delivery.

It is important to be as detailed and descriptive as possible on the packing slip before you sign for your items. A signature indicates acceptance; if you simply sign without inspecting the box or its contents, then you are accepting the shipment “as is.” We will not be able to file a claim with the shipper on your behalf unless you notate any damages at the time of delivery.
For Standard Delivery, the shippers will bring the item across the threshold of your home. If the box appears to be in good condition, but you cannot inspect the shipment due to time constraints, please note “not inspected at delivery” on the shipping waybill. However, if the box is compromised in any way, please note “box damaged, possible damage to piece, not inspected at delivery” on the waybill. Any damages must be reported to our customer service department within 5 days of receipt of the item.

For Premier Delivery, the shippers will bring the item to the room of your choice, unpack the item and discard the debris. We do not offer assembly. If there are any damages or missing pieces, please note this on the shipping waybill. If the box/packaging are not available for your inspection, please note that as well. Remember that if you sign the waybill without notating damages, we cannot be responsible for assisting you in the repair or replacement of the merchandise. Any damages must be reported to our customer service department within 5 days of receipt of the item.
If you have any questions or concerns about our shipping policies, please call Little Golden Child You can contact us @ 1602-515-3748

Returns
Returns/Exchanges

Custom Items
Custom-designed furniture requires payment in full upon order, and cannot be returned or exchanged. Items that are custom are notated as such in the product descriptions.

Cancellations
Little Golden Child works to ship orders as quickly as possible. For this reason, we cannot guarantee that we will be able to cancel your order after it has been placed. If you need to cancel your order please call us ASAP (within 3 business days of placing your order) at 1-602-515-3748 and we will attempt to cancel your order. If your order has already shipped, please see our Returns policy for further instructions.

Warranty Information
Little Golden Child takes great pride in the craftsmanship that goes into each and every piece, and will stand behind our product 100% do to workmanship error, this does not include fabrics or crystals if applied.

Services
Requesting a Swatch
Little Golden Child is happy to offer fabric swatches and finish samples of all of our furniture. If you want to review these items, please contact one of our Design Consultants by calling us toll-free at 1-602-515-3748 Monday through Friday between 8 a.m. and 6 p.m.


COM & Custom Designs
All sales are final on custom orders. Little Golden Child cannot accept returns or exchanges of any item marked as "custom made", special order items, COM orders, fabric yardage or any custom designed item.